Knowledge Base is a repository of data that can be used by both customers and employees. It usually contains the articles with the information about the company’s products, recommendations on how to use CRM software or solutions of some previous technical issues. All the articles can be subdivided into categories according to their subjects.
Quick tour
Get started with our quick tour to learn how to use Knowledge Base. Click on hotspots or use the arrow keys to move through steps.
Documentation
See more about the Knowledge Base feature in the documentation.